Unfortunately, Rosewatertheatre does not offer Refunds. However, All full priced purchases can be returned for a Store Credit.
SALE ITEMS are Final Sales and cannot be returned.
In order to make a return, please contact us on email@example.com with your order number and reason for return. We will then send you return instructions.
In order to receive an Online Credit Note, your return item must meet the following conditions:
- must be returned within 7 working days of receiving your parcel (NZ CUSTOMERS) & 14 working days of receiving your parcel (INTERNATIONAL CUSTOMERS)
- must be received in original condition - unworn, unwashed, with all tags still attached.
- must not have any smell of ladies perfume/deodorant, cosmetics, dirty marks, make-up or fake tan marks, so please take due care when trying on your order.
- must not be a Sale item on the website
- must not be a Bodysuit - due to hygiene reasons
Returned items not received in their original state will be automatically returned to the customer. Rosewatertheatre reserve the right to reject a return if we conclude it is not in a new condition.
We are unable to process returns until your item is physically received by us in our PO Box. We recommend keeping a copy of your tracking number as we are not responsible for parcels lost in transit to us.
We strive to get all orders packed and sent out ASAP and within the correct time frame, however we cannot take responsibility for factors beyond our control e.g. postal or courier services not running to schedule. All orders are shipped via overnight courier within NZ, however, if your order does not arrive overnight due to a courier delay, this does not entitle you to a refund.
Please allow upto 7 WORKING DAYS for your return to be processed. Please email us regarding your return if it has been longer than 10 working days since you posted your return.
BODYSUITS & ACCESSORIES are final sales.
Sale items are final sales and cannot be returned for a Store Credit/exchange. Any Final Sale items which are returned to us will be returned to sender.
All items are thoroughly inspected before being sent out to customers to ensure a high level of quality in the garments you purchase from us. However, if you believe your garment has a fault, please email our customer service team at firstname.lastname@example.org. Upon receiving your request we will arrange the best possible course of action for you.
We are happy to remedy a faulty garment by providing a new replacement. If a replacement is not available, we issue a full Refund or Store Credit.
Please note that all faulty garments will be assessed accordingly & will not be accepted if the garment has been noticeably worn or soiled.
We do advise that faulty garments need to be returned within a timely/acceptable timeframe in order for us to accept them.
Unfortunately, we do not offer exchanges due to the fast turn over of our styles. We recommend using your Online Credit Note to purchase an alternative size or product. This is due to the popularity of our range - we cannot guarantee that we will have a different size in stock to exchange by the time we receive your return. Therefore, If you require a replacement size, you are required to place a new order.
Returns need to sent back to Rosewatertheatre within the Returns time frame (7 working days for NZ Customers & 14 working days for International Customers) or they will be denied acceptance.
Returns are processed within 7 working days of receiving your item(s). Once we receive your return, you will then be emailed with your Store Credit (e-gift card)
Store credit (e-gift card) is valid for 6 months. POSTAGE IS NOT REFUNDED/ ADDED TO YOUR CREDIT.
*NZ CUSTOMERS* - Return shipping for is at your own expense as Rosewatertheatre does not offer free shipping on returns. The store credit issued will be minus $5 shipping if you are making a return on your order.
Returns can be sent to the below address and must include your Order Number -
127 Rue du Quesnoy
Returns remain subject to Rosewatertheatre's returns policy. If you wish to return your item/s, send them back to us as you would for a normal order. When we receive the item/s and accept your return, we will issue a credit note for the total value of the item/s returned.
Your agreement with AfterPay/LayBuy will still stand and you will continue to pay any scheduled repayments.